Order FAQ
Here you can find some of our most popular questions, if you can't find what you're looking for, please contact us
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Common FAQ
Contact us if you need any more help.
We will send you an email update once your order has been despatched. Please log into your account https://www.coooutdoor.com/my-account/ to view the most recent update on your order. You can also check the tracking link we send in the sending email to see the latest tracking information for your order. If you need further help, please click here to go to our dedicated contact page
Since we process orders quickly, please contact us as soon as possible if you need to change your address information. We will provide assistance, if the order has already been sent, the order address information cannot be changed
Sorry your order has been cancelled. If any item you ordered is out of stock at the time of packing, we will cancel the order and refund it to your payment method. Once we confirm the cancellation and begin the refund process, we expect the refund to contact you within 5 business days. This schedule can vary depending on your payment method.
For orders from the United States or the European Union, it usually takes 3-7 days to deliver, and 7-10 days for other regions
This depends on the tariff policy of the destination country, if the order is subject to duty you will need to pay for it
Simply send an email to: [email protected]
You can pay by credit or debit Card, which can be VISA, Master Card, American Express Card. You must provide the name of the cardholder shown on the card and an address that is exactly the same as the address shown on the card statement. We also accept PayPal payment
Of course you can. While we request that items be returned intact (including packaging), we understand that packages may be damaged in transit. It can be helpful to take pictures of the damaged package as soon as you receive it so that we can work with the carrier to improve the service. Rest assured that this does not affect your right to change your mind and return the item for a refund
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